Yotta Q & A

Who installs the YottaVault service?

Yotta280 or one of our many partners will install the YottaClient software and provide the necessary training. If the installation is particularly complex or remote sites are involved, remote and onsite support is available.

What is a YottaClient?

The YottaClient is the governing software that resides on your network and performs the disk to disk backups and remote backup service.

How is the YottaClient PC connected to our network?

The YottaClient PC connects to your network and uses your network’s connection to the internet to access Yotta280’s network. This flexible approach allows YottaClient PC to integrate fully with your current configuration.

Who is authorized to use the administration software console?

Only individuals with a user ID on the YottaVault client will be able to administer its functions.

How do we manage and control YottaVault?

At installation the YottaClient administrator console software is installed and will require a valid logon, ensuring no unauthorized access. The Graphical User Interface (GUI), YottaUser, acts as your interface with YottaVault and enables the configuration of all backups and restores.

Is software installed on any other machines?

The YottaClient solution is totally agentless, requiring no additional software to be installed on any machines to enable backup and recovery, be it Novell® NetWare, Microsoft® Windows®, Microsoft SQL or Exchange.

What frequency of online backup can be set?

Backup sets can be configured as often as every few seconds (Continuous Data Protection- Real Time Backup) or as infrequently as once a year. More advanced schedule options include the last working day of the month or even one off backups on a particular date.

How do I get started?

Simply call us or contact one of our many partners. Our telephone number is 904-674-2110 and our email is info@Yotta280.com. We can begin the assessment process and have your company data protected in a very short time frame.

What is data de-duplication?

De-duplication is one of the sophisticated ways that the YottaClient PC reduces the raw data from your network servers across all remote offices to a size that can be transmitted over the WAN. It ensures that the same data is never transmitted offsite more than twice, thereby saving the bandwidth to transmit only new or changed, unique data.
It achieves this simple elimination by generating a digital signature by way of delta blocks as it is backed up and comparing it against the known details of all previous files. If the digital signature matches a previously backed up file, it must be a duplicate and only a shortcut need be transmitted up the line. Due to the way this technique is applied, it does not matter if the files are on different servers, at different offices or even have different filenames.

How is YottaVault different from other offsite backup services?

YottaVault’s use of agentless technology, so you do not have to install software more than once to protect your entire LAN. It eliminates future costs of hardware, software and renewal fees. Our online backup software is also completely client controlled. We do not and cannot access your data. You are the only one with a secure 32 character encryption key. All backup schedules, files choices, and options are in YOUR control. YottaVault is able to provide backup and security for your remote locations and traveling laptops. The data is compressed and encrypted before it is sent offsite, and remains encrypted during its flight to our offsite data centers as well as at rest at the centers.

What is delta blocking? How does it work?

Delta blocking is an advanced logic that divides all files into blocks. When the file is detected to have changed, the digital signature of each block is compared against the last known digital signature for the same block of the same file (stored in the database on the YottaClient PC). Changed blocks are marked for transmission; these delta blocks will also be compressed and encrypted before transmission.

Can I use YottaVault to protect data on multiple computers?

YottaVault’s customer focus is the business community and our solution is designed so that each instance of the YottaClient software can backup as many computers as you like. Our solution is installed on one designated PC and will protect all of your pre-determined data within your network. There is no charge for additional computers, just one monthly service fee. No additional license fees or costs for software updates.

What tasks do I have to do every day to run my online backup service?

NONE! Once you schedule the time and frequency of your backups during installation, the backups run automatically. With our online backup service there are no more tapes to replace or rotate eliminating the opportunity for human error in your data protection strategy.

How can I make sure my online backup was successful?

YottaVault has several ways for you to be sure your online data backup service was completed. Most of our clients prefer to have the systems Email them an alert when the remote backup was completed, however, you can also be notified by pager notifications, Windows event log entries, SNMP or network broadcast.

Is our backup data secure and separate from other customer’s data?

Yes. Authentication is performed between the relevant YottaClient PC and system unit each time they connect to re-verify the authenticity of the YottaClient PC. Additionally, the backup data is held encrypted. Only the customers' unique keys will de-encrypt the data.

How often will my computer be backed up?

As often as you wish, because you set up and administer your online server backups for a schedule that works best for your company.

How long does the online backup take?

Backups are extremely fast. Our technology backs up only the changed portions of files during each backup session.

How much data can I back up?

As much as you want, you will be charged on the amount of actual compressed data you store.

What is the YottaClient’s “Local Storage” feature?

In addition to transmitting data to our vaults, the YottaClient has the ability to retain locally all the data required to complete a restore of the most recent generation of data at LAN speeds. In the event of a restore request, the YottaClient first attempts to retrieve data from local storage, and if it is not available requests the data to be transmitted from our data vault.

How do I restore my data?

Recovering lost data is as simple as point and click. Your data is stored in YottaVault (Daily Storage) and/or YottaCycle (Long Term Storage). From either of these secure vaults, the administrator simply uses the YottaClient or our Web Portal, to retrieve lost data which may involve anything from a single file, single email or an entire system. A unique differentiation of our service, YottaVault provides a YottaLocal vault as a standard feature. YottaLocal allows the user to retrieve and restore lost data, down to the file and/or individual email level at LAN speed.

If you have a catastrophic loss and no operating system, you must first install your base o/s, and network drivers. Once this is done, you can use the YottaClient and proceed to initiate a full system restore back to the state prior to the system loss. Should the restore data be large or require quick restore, YottaVault can load your data to a mobile vault and overnight your data to you for loading at LAN speeds. The use of YottaMobile for recovery operations requires a separate fee.

At what point is the data available for restore?

The data is available for restore immediately after the online backup has completed.

How does YottaVault handle message level restores for emails?

The agentless Message Level Restore (MLR) module allows users to selectively back up and restore individual mailboxes and/or email messages for one user or for an entire network, depending on needs. Using selective filtering, users can save time, money and resources by restoring only selected mailboxes and/or emails, instead of having to restore the entire Exchange, Domino or GroupWise databases.

Can we perform a test re-build of the YottaClient PC and restore?

Yes, this possible. However, it would be deducted from your number of free disaster recoveries remaining in that period.

Can YottaVault perform bare-metal restores?

Assuming that the machine in question has had a full backup of all files and registry and the data is being restored to a machine of similar hardware, then a full disaster recovery of that machine is very simple. After installing the operating system, there is no need to apply service packs, configure domain security or install additional software to the new machine, as all this information will be included in the restore.

What type of connection do I need?

YottaVault requires a reliable, dedicated Internet connection. This connection could be cable modem, DSL, T1, T3. The faster your connection, the faster your online backups will run.

Does all of our data get transferred every day?

Data will transfer at the pre-determined times identified within your backup sets. Only new and unique data will get be transferred and backed up. Duplicate or unchanged files will not be transmitted.

At what point is the data deemed to be backed up and offsite?

The data is backed up in real time, so when the administration console indicates that the backup is complete – it is also an indication that the data has been stored offsite.

What type of encryption is available?

There are several available encryption algorithms and key strengths up to 256-bit AES. The confidentiality and security of your data is a top priority. That’s why our automated offsite encryption backup service employs the top encryption algorithms.

What do I do if I lose my encryption password?

Lost passwords cannot be recovered. We have NO WAY of getting them back. YottaVault recommends keeping multiple copies of your encryption password(s) in a safe, remote location. Yott280 offers our YottaSafe service as a remote location to keep duplicate copies of your encryption key. This service maintains your encryption key in a numbered sealed envelope inside a bank vault within our data center. Inquire about this additional service.

Is my data encrypted as it travels over the Internet?

Yes. All data is encrypted before it leaves your site, it remains encrypted in-flight, as well at rest in our offsite data centers.

Is the internet connection secure?

The YottaVault service backup data is compressed and encrypted as described above, prior to transmission offsite. Additionally, all network traffic across the internet is up to 256 AES encrypted. This is infinitely more secure than many current backup policies, e.g. 3rd party couriers taking tapes offsite, onsite storage where tapes are left in cupboards overnight or backup data being sent offsite via the public Internet.

Is my data safe with YottaVault?

Yes. Your data files are safe at every step of the backup process due to YottaVault’s state-of-the-art encryption and security methods. Only you can access your data.

How is my online backup protected?

The two primary security measures YottaVault employs are (1) limiting access to your data to authorized users by password authorization; and (2) encrypting your data prior to transmission and storing it in an encrypted state.

YottaVault has full agentless support for a range of network platforms.

What operating systems are supported for online backup and restore?

What operating systems does the YottaVault Client run on?

What database and groupware systems does the YottaVault Client support?